By focusing on providing the IT outsourcing services that SMEs require, we have developed a series of turnkey solutions that can be easily customised to suit each individual client. These solutions have been packaged so as to maximise the efficiency with which we can manage them, thus enabling us to keep our charges down to a minimum.

We regularly save customers more than our monthly fees by finding substantial savings on their existing IT spend, such as internet connection, email hosting, software licensing, energy savings and IDD phone calls. The difference between a really top quality IT Service and a typical IT service provider can be day and night but the cost differential is usually negligible. Our aim is to maximise your return on investment through IT and save your business money.

Key Support Areas
Server and Network Maintenance and Support
PC Desktop Maintenance and Support
Email and Internet Access
Remote Access and VPNs
PC Asset Management and Software Licencing
Back Up and Recovery

Platforms Covered
We offer substantial expertise on the following Microsoft platforms: Windows Server, Exchange Server, SQL 2000.

Service Response
For on-site service, we commit to a response time of less than four hours Monday-Friday 9am-6pm and Saturday 9am-1pm for critical issues as well as a 24/7 emergency service. We also offer specific tailored packages for mission critical clients.
 
Server and Network Maintenance and Support

• Designing systems for clients including number of servers, server roles and server specification for both hardware and software.
• Supply, set up, configure, maintain and manage servers and client networks.
• Specifications and supply of UPSs (uninterruptible power supplies).
• Perform routine preventative maintenance including software upgrades, patches and checking of logs.
• Remote management and monitoring.

• Supply, set up, configure, maintain and manage desktop and notebook computers.
• Install applications as required.
• Support (both on site and via our help line) standard applications including MS Windows and MS Office.
• Apply software upgrades and patches as required.
• Educate users in getting the most out of their PCs.
• PC trouble shooting and diagnostics.

• Design and advise on the most appropriate email solutions for a client’s specific operational needs.
• Supply, set up, configure and maintain in-house email servers using MS Exchange.
• Configure, set up and manage MS Outlook for users.
• Manage webmail and POP mail for non-MS Exchange users.
• Advise on internet service providers, internet access packages, routers, firewalls and internet security.
• Advise, supply and configure anti-virus and anti-spam solutions.

• Design, supply, setup and configuration of VPNs (virtual private networks) using PPTP and LT2P with IPSEC.
• Set up and configuration of dial in remote access if required.
• Set up and configuration of terminal services for small remote offices around the region.

• Full asset logging down to component parts.
• Full auditing of software licencing compliance.
• Full advisory on software licencing.

• Design and implementation of a suitable backup and recovery strategy safeguarding the operating system, email and data files.
• Our back up and recovery systems are compliant with the Hong Kong SFC regulations.